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We spent 12 nights at the beautiful Vila Kacuni with my wife, staying in the top-floor suite (the most expensive room).
The room is spacious, very nicely furnished, and always clean. We did step into other rooms as well, and they are equally very nice and clean. The housekeeping ladies do not speak English, but they are always very kind and keep the entire hotel and rooms in immaculate condition. The courtyard pool is a great experience, with a children’s pool right next to it. Both pools have fun features, although they are turned off most of the time. When they are on, they work well and are enjoyable. When you ask for it, the staff turns them on.
If you get a room with seaview, you won't be disappointed. You see the entire bay and also the sea. The sound insulation is sufficient, which is important, because in every hour a ferry goes towards the Greek islands very nearby to the hotel. There are party venues near, playing loud music at evenings, but again, your room stays quite silent despite of this.
The location is excellent, situated directly next to the beachfront. The beach is not for the exclusive use of hotel guests, but it is free for them to access and use the sun-beds.
There are several restaurants and grocery stores at the very close proximity, so the guests can access any of these in minutes, just by walking.
Parking in the courtyard is safe, although sometimes it's crowded and hard to navigate in and out with your vehicle.
Breakfast is sufficient, although rather constant—and frankly, the breakfast experience does not live up to the otherwise high standards of the hotel. There could be soft, relaxing background music, more variations in food. They open at 8, what was proven to be late for many of us, who wanted to catch the ferry to Corfu, leave for excursions, etc.
A few words about the staff:
the lady manager (who also own the venue) speaks English well enough, and is very kind and helpful, doing everything she can within her means to please the guests.
The same goes for the young lady at the front desk during the daytime—she is also very friendly.
The young girl working at the poolside bar is also very kind, serves drinks, and keeps the bar in order - with a kind smile on her face always.
The young man supervising the pool and parking does his job, though he doesn’t communicate much—likely due to a lack of language skills—but he is happy to help if approached with a request.
The man working the evening and night shifts, however, would be better suited for a different kind of job—not one involving people. It is clear he does not like people; in fact, he seems bothered by the presence of guests. We have had smaller requests, and he said no – each and every time. Then, the next day, the other staff gladly helped with all of those. He complains about everything, grumbles as he walks away, and shakes his head - causing very unpleasant feelings for the guests. During our 12 days here, I had the possibility to observe it many times with other guests, as as well as we experienced it “on our own skin”.
All in all, this is a great hotel for a family vacation, but also suitable for couples or solo travelers looking to relax. There are things that could be improved, but nothing is seriously wrong.
So, although I signaled things could be improved, I still give the maximum points.
Well done! Thanks.
